Case Study: Teletrac Navman achieves 81% collections effectiveness with HighRadius automation

Teletrac Navman achieves 81% collections effectiveness with HighRadius

Teletrac Navman, a leading SaaS provider for managing mobile assets based in Irvine, CA, faced significant challenges with its highly manual accounts receivable process. The company struggled to follow up with all customers for timely payments and lacked a standardized system for prioritizing collections tasks. To address these inefficiencies, Teletrac Navman partnered with HighRadius to implement its AI-powered Receivables solutions.

By leveraging HighRadius's automation and EIPP capabilities, Teletrac Navman automated its dunning process and enabled digital invoice payments. This solution allowed their collections analysts to focus on high-value tasks. The results were substantial, including an 81% Collections Effectiveness Index (CEI), a 45-day reduction in DSO, and 35% of customers paying invoices digitally. HighRadius delivered an improved customer experience and significant operational efficiency gains for Teletrac Navman.

Teletrac Navman