Case Study: Staples achieves 20% bad debt reduction with HighRadius Collections Software

Staples reduces bad debt by 20% with HighRadius

Staples Inc., a leading CPG company, faced significant challenges with its manual, paper-based accounts receivable collections process. A team of just seven collectors was struggling to manage 900-1000 accounts each, requiring manual prioritization and tracking of invoice information across 20 different customer portals. To address this immense workload and inefficiency, Staples partnered with HighRadius and implemented its Collections Software.

By automating its collections with HighRadius, Staples achieved a major transformation. The solution provided an auto-prioritized worklist and automated correspondence, which streamlined the process and saved valuable man-hours. This resulted in a 20% reduction in bad debt, a 27% reduction in past dues, and a 6-day reduction in Days Sales Outstanding (DSO), demonstrating the powerful impact of HighRadius's technology.

Staples