Case Study: Church & Dwight Co., Inc. achieves an 85% decrease in unidentified deductions and 30% analyst productivity gain with HighRadius Deductions Solution

Solving For Half A Billion Dollars Of Deductions With Accounts Receivable Automation

Church & Dwight Co., Inc., a $4.9B CPG leader best known for the ARM & HAMMER™ brand, was suffering significant revenue leakage from roughly 170,000 annual deductions. The deductions process was manual, error-prone and time-consuming (25% of FTE hours spent just identifying and coding), and about $5M was being written off yearly under low-dollar thresholds. To address this, Church & Dwight engaged HighRadius and its Deductions solution to gain end-to-end visibility and control.

HighRadius implemented an automated Deductions solution that auto-identifies and auto-codes deductions at source, aggregates and links backup documents (PODs, BOLs) from emails, portals and TPMs, integrates with ERP, and provides a single source of truth with workflow-driven collaboration. As a result, HighRadius enabled 100% auto-coding of deductions, an 85% drop in unidentified deductions, a 30% improvement in analyst productivity, and reclaimed roughly 16 man-hours per day while reducing bad debt and improving recovery prioritization.

Church & Dwight Co., Inc.

Gregory Ottalagano

Manager, Credit and A/R