Case Study: Land O'Lakes achieves 18% more deductions resolved and $2M recovered with HighRadius

Sailing on too many boats with Deductions

Land O'Lakes, the member-owned agricultural cooperative, was processing more than 100,000 customer deductions per year across multiple teams and disconnected systems (Oracle JDE, Revitas, Stellent), with analysts juggling 3–4 systems and averaging only ~22 deductions/day. To improve customer experience for large accounts and reduce manual effort, Land O'Lakes engaged HighRadius and its Deductions Cloud solution.

HighRadius deployed a single‑screen, automated deductions worklist that gathers backup documents, auto-populates claim attributes, and handles valid and disputed flows in one interface. The HighRadius implementation streamlined research and correspondence, produced productivity gains within three months, and delivered measurable impact: an 18% increase in deductions resolved, roughly $2M in closed deductions, and a 9% reduction in DSO.

Land O'Lakes

Mike Thelen

Director, Customer Financial Services