Case Study: Danone achieves 25% DDO reduction and 95% cash application automation with HighRadius

Reimagining Cash Application Across Danone’s Shared Services

Danone, the global CPG headquartered in Paris, faced a decentralized A/R landscape across multiple business units and 1,000+ distributor customers, which caused high manual processing of remittances, frequent short‑pays, slow deduction resolution and poor collections visibility (DDO exceeded 45 days). To centralize and automate receivables with minimal IT effort, Danone engaged HighRadius, deploying solutions including Cash Application Cloud, Collections Cloud, Deductions Cloud and Claims & POD Automation.

HighRadius implemented its Integrated Receivables suite—using email remittance capture, checks AI‑OCR, web‑portal capture, automated short‑pay reason coding and automated linking of claims/PODs/BOLs—delivering 90%+ cash application automation in under 90 days and near no‑touch processing. The HighRadius deployment produced measurable results: ~95% straight‑through cash application, 75% improvement in FTE productivity, and a reduction in Days Deductions Outstanding by 25 days, accelerating collections, cash posting and visibility.

Danone

Jacob Whetstone

Director, Credit & Accounts Receivable