Case Study: Ivanti achieves zero invoices past due over 90 days with HighRadius

Planning for the future Artificial Intelligence at Ivanti

Ivanti, a Utah-based IT software company, faced highly manual, siloed collections operations with limited visibility and no centralized tracking — collectors spent over 50% of their time on rote tasks like dialing, emailing and maintaining Excel sheets. To address process performance, reporting and scalability needs, Ivanti engaged HighRadius and adopted its AI-enabled collections / autonomous accounts receivable SaaS to digitize and standardize the receivables workflow.

HighRadius implemented AI-driven prioritized work lists, automated capture and recording of calls/emails/P2Ps, auto-extraction of invoices, and real-time reporting and cash-forecasting dashboards. As a result, Ivanti repurposed 90% of analysts’ time toward high-priority research and customer contact, achieved 0 invoices past due beyond 90 days, reduced average days past due to ~14 days (from ~70+), delivered 20% year-over-year growth, and attained full automated account coverage and the ability to plan 2–3 year growth without adding FTEs.

Ivanti

Tony Hiatt

Global Credit Manager