Case Study: OTR Solutions achieves 85% automated ACH posting and 99% payment processing with HighRadius

OTR Solutions’ 85% Efficiency Boost with AI Automation for Thousands of ACHs and Checks Daily

OTR Solutions faced a strained cash-application process that matched payments mostly by amount, leading to inaccuracies and heavy manual work: 18 cash-application analysts spent about 1,920 hours/year, 85% of ACH payments required manual matching, 20% of check payments needed exception handling, and 10% of FTE time was spent on payments without remittance. To solve this, OTR Solutions partnered with HighRadius, deploying the HighRadius Order-to-Cash Suite (including Cash App Management) to modernize their workflow.

HighRadius automated remittance capture (OCR/ML), implemented business rules for no-remittance scenarios, integrated bank portal feeds, and enabled automatic ERP posting and payment-remittance linkage. As a result, HighRadius now processes 99% of incoming payments through the system, auto-posts 85% of ACH payments, supports review of hundreds of checks per day, and delivered measurable gains—about 30% productivity improvement, a 20% DSO reduction, and $100,000+ in hard-cost savings—while dramatically cutting manual exceptions and analyst workload.

OTR Solutions

Roxane Gray

Senior Director of Financial Operations