Case Study: CF Industries achieves 60% reduction in correspondence time and 20% DSO reduction with HighRadius's SAP Collections & Dispute Management

Optimizing Collections and Disputes in SAP

CF Industries, the largest nitrogen fertilizer producer in North America, faced siloed Credit, A/R and Customer Support teams with no centralized data, inconsistent processes, and limited KPI visibility. To address this, CF Industries partnered with HighRadius and adopted HighRadius accelerators for SAP Collections and Dispute Management, including the Automated Correspondence Accelerator, to bring native SAP functionality and consolidated receivables operations.

HighRadius implemented Disputes and Collections Accelerators with resolution algorithms, centralized dispute and correspondence histories, prioritized worklists, document linking, and automated correspondence templates and triggers. As a result, CF Industries gained 100% visibility into disputes, reduced DSO by 20%, cut time spent on correspondence by 60%, reviewed ~40% more delinquent accounts per day, and reduced recurrence of common issues — measurable improvements driven by HighRadius’s solution.

CF Industries

Amanda Flemmer

Senior IT Business Analyst