Case Study: ResMed achieves faster receivables processing and payment flexibility with HighRadius

Next Gen Receivables Management from Customer-to-Cash

ResMed, a global healthcare company, was struggling with fragmented accounts receivable and credit-to-cash processes across multiple systems, which created manual work, limited data visibility, and slow credit management. The team also faced labor-intensive cash application, outdated paper-based credit applications, and limited payment options for customers, including Canadian buyers who could not pay by credit card. HighRadius helped ResMed modernize these processes with its Cash Application Cloud, Credit Cloud, and EIPP Cloud solutions.

With HighRadius, ResMed moved invoicing, payments, credit management, and cash application onto a single cloud-based platform linked to its online store, enabling customers to view invoices, make payments, and access payment history in one place. The result was measurable productivity gains, including 50% less time spent on remittance data aggregation, 13 hours saved for the credit team each month, and support for credit card payments, while also reducing headcount through automation.

ResMed

Micheal Waldron

Director, Finance Shared Services