Case Study: Mercury Marine achieves 100% A/R productivity gain and 67% faster customer onboarding with HighRadius

Navigating a Complex ERP Landscape to Streamline Credit Management

Mercury Marine, a leading marine engine manufacturer with a parts/distribution arm serving over 18,000 customers, faced a fragmented credit process driven by spreadsheets, emails and four disparate ERPs (Land 'N' Sea, Attwood, Garelick and Mercury Marine). The manual workflow required duplicate data entry, slow new-customer onboarding (4.5 days), and time-consuming credit reviews across regions and agencies, creating inefficiency and elevated credit risk.

HighRadius implemented its Credit Cloud solution—moving to an online credit application, integrating Experian/Equifax agency reports, and deploying an Analyst Workbench with prioritized worklists for large accounts. As a result, HighRadius enabled consolidation and automation of credit data, doubled A/R team productivity and cut customer onboarding time by 67% (from 4.5 to 1.5 days), while standardizing reviews for 18,000 customers and reducing credit risk.

Mercury Marine

Paul Watters

Director Worldwide Credit & Treasury