Case Study: Intuitive Surgical achieves 100% touchless cash posting with HighRadius Cash Application

Kickstarting Global Finance SSC Transformation With Cash Application Automation

Intuitive, a $5B leader in robotic-assisted surgery, was scaling a global finance shared services center but struggled with a manual, lagging cash application process—auto-posting was only ~40%, reporting and visibility were poor, deduction coding consumed significant FTE time, and European exceptional scenarios and multiple currencies complicated collections. To address this, Intuitive turned to HighRadius and its Cash Application solution to kick off their A/R transformation.

HighRadius deployed its AI-powered Cash Application (multi-OCR, web bots, automated deduction coding, remittance match and executive reporting) to auto-match payments across parent-child structures and handle missing or truncated references and complex regional formats. The HighRadius solution delivered 100% touchless cash posting, doubled auto-posting rates, reduced rolling unapplied cash by 70%, cut bank fees by 30%+, and generated $230K+ in annual savings while restoring analyst capacity and improving executive visibility.

Intuitive

Scott Phillips

Head Of Global Finance Shared Services