Case Study: Kichler Lighting achieves 86% automatic payment application and 40% productivity boost with HighRadius

Kichler Lighting Refines AR Processes and Boosts Productivity with HighRadius Solutions

Kichler Lighting, a Cleveland-based market leader in residential lighting design, struggled with manual, low-visibility Accounts Receivable processes that made invoice payment and past-due recovery time-consuming and error-prone. To modernize AR, Kichler implemented HighRadius solutions—specifically the HighRadius AI‑Powered Receivables Automation Platform—to automate and centralize their receivables workflows.

HighRadius deployed automated cash-application, remittance capture, ERP posting and past-due correspondence (with simple integration to Sage Intacct), which delivered measurable impact: 99% of correspondences sent automatically, an 86% improvement in cash-application hit-rate/payments applied by the system, a 40% increase in employee productivity, and a 54% reduction in average days delinquent. HighRadius’ solution enabled Kichler to reduce manual work, improve visibility, and reallocate team time to higher‑value activities.

Kichler Lighting

Sonya Blair

Accounts Receivable Supervisor