Case Study: Zurich Insurance achieves same-day cash posting and reallocates 6 FTEs with HighRadius Cash Application Cloud

Insuring the Scalability of Faster Cash Application

Zurich Insurance faced a fully manual, decentralized cash-application process that delayed payment posting, produced erroneous DNOC/dunning notices, and forced frequent internal escalations despite prior SAP and lockbox efforts. To modernize receivables, reduce errors and costs, and achieve a 75% customer-level automation target, Zurich Insurance selected HighRadius and its Cash Application Cloud.

HighRadius deployed the Cash Application Cloud with AI-enabled data capture, OCR for remittances, and an automated linking/reconciliation engine to aggregate and auto-match payments from multiple sources. The HighRadius solution enabled same-day cash posting, reallocated 6 FTEs to higher-value work, reduced bank keying/lockbox fees, automated dunning, and improved customer experience—delivering faster cash flow, lower processing costs, and fewer erroneous notices.

​Zurich Insurance

Tisha Clausell

Vendor Performance Manager