Case Study: Mattel achieves automated aggregation of 77,000+ claims and 225+ hours/month time savings with HighRadius Deductions Cloud

How Mattel Switched To Automated Mode Using AI-Enabled Deductions Auto Aggregation of 77,000+ Claims

Mattel, the global toy manufacturer headquartered in El Segundo, faced heavy manual effort and fragmented documentation while managing trade, shortage and pricing deductions—16–18 full-time staff pulled invoices, BOLs, PODs and correspondence from disparate systems and struggled with aggressive chargebacks from large retailers. To address this, Mattel engaged HighRadius and implemented the HighRadius Deductions Cloud to centralize backup documents, standardize workflows and reduce repetitive tasks.

HighRadius deployed its AI-enabled Deductions Cloud to auto-aggregate claims and backup documents, automate customer correspondence, auto-match and resolve trade deductions, and prioritize worklists; as a result HighRadius automatically attached 77,000+ claims and 46,000+ PODs, delivered 225+ hours of average monthly time savings, reduced open deductions by 20% and predicted 94% of invalid deductions accurately—providing Mattel a single repository, faster decision-making and measurable efficiency gains.

Mattel

Tracy Falkowski

Financial Associate