Case Study: Lodge Cast Iron achieves 13% reduction in past dues, 5-day DSO improvement, and 96% net recovery with HighRadius

How Lodge Cast Iron Fueled Business Growth: 13% Reduction in Past Dues, 5-Day Increase in DSO Efficiency, and 96% Net Recovery

Lodge Cast Iron, a 550+ employee cookware manufacturer, faced mounting operational strain as its customer base grew: collections and dunning were manual and spreadsheet-driven, communications relied on faxes/Outlook, and deduction handling (especially from high-volume partners) caused revenue leakage and long collection cycles. To modernize order-to-cash, Lodge engaged HighRadius and its AI-enabled Order-to-Cash suite, including automated Collections and Deductions Management.

HighRadius implemented prioritized, automated collections workflows, AI-driven short-payment identification and automated reason-code tagging, plus systematic deductions document linking and processing. The results included a 13% reduction in past dues and a 5-day improvement in DSO efficiency, 84% collections efficiency, 96% net recovery rate, 95% reason-code automation, a 55% reduction in time to identify deductions, and the ability for analysts to resolve ~35 deductions per day with an average 12-day resolution—delivering faster cash flow and significant time savings for Lodge.

Lodge Cast Iron

Regan Carlton

Invoice to Cash Associate Manager