Case Study: Land O'Lakes achieves 66% recovery of invalid deductions with HighRadius

How Land O’Lakes Buttered Up the Bottom Line by Recovering 66% of Invalid Deductions with HighRadius

Land O'Lakes, a $17B agribusiness and food company, faced a growing, paper‑based deductions problem: rising deduction volume (20% year over year), fragmented processes across multiple systems, and time‑consuming manual research and imaging that strained staff capacity. To avoid building piecemeal automation, Land O'Lakes chose HighRadius' deductions management solution (Deductions Cloud with Trade Resolution and Trade Promotion Auto‑Matching) to modernize and centralize the end‑to‑end workflow.

HighRadius implemented an automated, centralized deductions platform that auto‑linked invoices and customer portal claims, consolidated systems, and enabled Land O'Lakes to bring broker work in‑house. The results included recovering 66% of invalid deductions, a 20% increase in productivity per employee, a 2x efficiency gain in trade resolution (replacing 4 broker FTEs with 2 Land O'Lakes FTEs), a 30% lift in invalid‑deduction recovery in year one, DDO reduced to half the industry benchmark, a 100% increase in dollars collected over five years, and a 600% peak increase in third‑party collections.

Land O'Lakes

Mike Thelen

Director, Customer Financial Services