Case Study: Ferrero achieves better A/R efficiency with HighRadius integrated receivables

How Collections Transformation Made that Happen

Ferrero, a global confectionery company, faced significant challenges due to its decentralized and siloed order-to-cash processes. This lack of visibility and integration hindered executive decision-making, real-time action, and effective customer risk management. To address these issues, Ferrero partnered with HighRadius and implemented its Integrated Receivables platform, which includes Credit, Cash Application, Collections, and Deductions Clouds.

The HighRadius solution provided a centralized system that automated key accounts receivable processes, enabling inter-team collaboration and real-time visibility. This resulted in substantial improvements for Ferrero, including 85% straight-through processing, a 58% reduction in open deductions, and a 40% increase in collector productivity. The implementation also delivered 100% accurate cash forecasting and allowed for orders just one day past-due to be automatically put on hold for high-risk customers.

Ferrero

Kay Rogers

Vice President North America Financial Transactions