Case Study: BlueLinx achieves 70% faster customer onboarding and reduced AR leakage with HighRadius

How BlueLinx Reduced AR Leakage Across 14,000 Customers and 60 Branches with Integrated Order to Cash

BlueLinx, a wholesale building materials distributor serving 14,000+ customers across 60 branches, struggled with siloed sales, credit, and collections teams that created conflicts, slowed customer onboarding, and caused AR leakage and risk-management issues. To address these challenges, BlueLinx selected HighRadius’ Autonomous Finance / Order-to-Cash solution to centralize data, unify workflows, and give teams a single source of truth.

HighRadius implemented its O2C suite (Credit Cloud, Collections, Cash App, analytics and automation), automating credit workflows and real-time risk assessments to enable 70% faster customer onboarding, 3x more daily credit reviews, 40% automation of credit workflows, a 20% reduction in past-due balances, and $220K in annual lock-box savings—while eliminating bank key‑in fees and boosting productivity across AR. The result was tighter collaboration between Sales and Credit, A/R repositioned as revenue enablers, and measurable working-capital and operational improvements for BlueLinx.

BlueLinx

Roxane Gray

Senior Director of Financial Operations