Case Study: Hershey achieves 70% reduction in manual deductions with HighRadius

Hershey reduces manual deductions by 70% with HighRadius

The Hershey Company, a leading global chocolate manufacturer, faced significant challenges in its accounts receivable process. Manual deduction research was causing major delays in resolution and recovery, while inefficient collaboration and a lack of visibility across disparate systems hampered productivity. To address these issues, Hershey partnered with HighRadius to implement its AI-powered Deductions Management solution.

By leveraging HighRadius's automated system, Hershey achieved a dramatic 70% reduction in deductions requiring manual effort. The solution automated the extraction of backup documents and integrated seamlessly with existing systems, providing end-to-end visibility. This led to a 40% reduction in concentrated open deduction dollar value and a substantial boost in analyst productivity, successfully automating a significant portion of their resolution process.

Hershey