Case Study: Finning cuts past dues by 26% and boosts productivity with HighRadius

Finning reduces past dues by 26% with HighRadius

Finning, the world's largest Caterpillar equipment dealer, faced significant challenges in its collections process, including a high volume of open disputes worth $32 million and lengthy manual resolution times. These issues, compounded by siloed global operations and poor customer coverage, locked up substantial working capital. To address this, Finning partnered with HighRadius to implement its AI-powered solutions.

By leveraging HighRadius's technology, Finning automated over 80% of its dispute claims and the aggregation of backup documentation. This solution enabled the collections team to clear 4,000+ disputes in two months, reduce past-due balances from 50% to 24%, and achieve a 43% improvement in collector productivity. HighRadius helped Finning reduce its dispute resolution time by 50% and free up critical working capital.

Finning