Case Study: Ferrero achieves 1,000+ hours saved and 33% reduction in Average Days Delinquent with HighRadius Collections

Ferrero saves 1000+ hours of Manual effort with Collections automation To surpass the f&b industry dso benchmarks

Ferrero, the third-largest confectionery group globally, faced receivables challenges as growth led to information silos and a largely manual collections process that left Days Sales Outstanding about 30% above industry benchmarks. To address this, Ferrero engaged HighRadius and its HighRadius Collections software to consolidate customer data, eliminate manual dunning, and prioritize high-risk accounts.

HighRadius delivered an AI-driven, integrated collections platform that automated worklist prioritization, bulk email dunning, and consolidated credit, deductions and cash-posting data into a single source of truth. As a result, Ferrero achieved an 85% Collections Effectiveness Index, reduced Average Days Delinquent by 33%, saved 1,000+ hours annually through automated correspondence, boosted collections-team productivity by 40% and increased promise-to-pay by 8% — all driven by HighRadius.

Ferrero

Kay Rogers

Vice President North America Financial Transactions