Case Study: Coca-Cola Bottlers’ Sales & Services recovers $13M in invalid deductions with HighRadius

Coca-Cola Bottlers’ Sales & Services recovers $13M in invalid deductions with HighRadius

Coca-Cola Bottlers’ Sales & Services (CCBSS) faced a massive volume of over 1.2 million annual deductions, primarily low-value claims that were uneconomical to pursue manually. This fragmented, manual process led to significant revenue leakage, with an estimated $13 million in invalid deductions being written off annually, and caused most cases to miss critical recovery deadlines. They partnered with HighRadius, leveraging its AI-powered deductions management solution.

HighRadius implemented AI agents to automate the aggregation and validation of claims from over 40 different sources. This solution auto-analyzed 150,000+ accounts daily for prioritization and automated the resolution of repetitive claims. The results were transformative: CCBSS recovered $13 million in invalid deductions annually, achieved a 96% rebill recovery rate, resolved claims 50% faster, and saved over 45,000 manual hours for their team.

Coca-Cola Bottlers’ Sales & Services