Case Study: McCormick achieves automated resolution of 164K+ deductions and unified receivables with HighRadius

Blueprinting The Receivables Transformation Journey Across Technological Solutions

McCormick, a global leader in flavor, faced a fragmented Credit and A/R environment in which a 13‑person team and 200+ brokers handled over 164,000 deductions per year using aging, home‑grown systems (Bridge, FileNet, and an internal cash application system). To modernize receivables, McCormick engaged HighRadius and adopted its cloud-based solutions — including Cash Application Cloud, Deductions Cloud and SAP Receivables (FCSM) capabilities — to replace siloed workflows and reduce reliance on internal IT.

HighRadius implemented an integrated, AI/ML‑enabled receivables platform with web aggregation and automated routing, giving brokers a single system for deductions resolution and providing real‑time status updates. The deployment enabled McCormick to resolve 164K+ deductions with 200+ brokers, achieve no‑touch deductions routing at cash application, aggregate claim backups from retailer sites, and materially increase A/R productivity while eliminating multiple disconnected systems.

McCormick

Inga Occorso

Financial Manager, A/R Operations