Case Study: Yaskawa America Inc. achieves 5.5-day DSO reduction, zero bad debt and 60% A/R productivity boost with HighRadius

Automating Receivables to Improve KPIs

Yaskawa, the North American subsidiary of Yaskawa Electric Corporation, faced disconnected receivables processes after centralizing A/R: manual worklist prioritization, siloed dispute information, costly PCI-DSS requirements for card storage, late or missing payments, and limited reporting or performance visibility. To address these challenges, Yaskawa engaged HighRadius and deployed solutions including Collections Cloud and Deductions Cloud along with the Automated Correspondence Accelerator and Payments integration to automate collections, disputes, correspondence and payments.

HighRadius implemented automated work queues, dispute automation, centralized and templated correspondence with auto-triggers by invoice age, and PCI-DSS-compliant tokenized payments, eliminating manual admin work and improving cross-team visibility. As a result, HighRadius helped Yaskawa reduce DSO by 5.5 days, boost A/R team productivity by 60%, achieve ~90% Collector Effectiveness Index, eliminate bad debt/write-offs, and save about $12,000 annually in credit card fees.

Yaskawa

Elizabeth Chamorro

Manager, Credit & Collections