Case Study: Johnson & Johnson achieves 95%+ cash application hit-rate in 3 months with HighRadius Cash Application Cloud

An Automation Prescription for Straight-Through Cash Application

Johnson & Johnson Consumer Inc., a global healthcare and consumer products company, faced fragmented cash application processes driven by non-standard remittances, customer-specific templates, costly mainframe implementations, and high IT maintenance as it pursued a mainframe exit and needed standardization, risk mitigation, and cost avoidance. To address these challenges, Johnson & Johnson engaged HighRadius and its Cash Application Cloud solution.

HighRadius deployed Cash Application Cloud to aggregate remittances, automate customer identification, deduction coding, payment matching and ERP posting with minimal IT involvement. The cloud SaaS went live in three months and delivered a 95%+ auto-apply hit rate across roughly 800,000 remittance lines annually, enabling same-day, accurate cash posting, lower operating costs, and improved visibility.

Johnson & Johnson

Sandra Roth

Manager, Customer Receivables Management - eCommerce