Case Study: American Greetings achieves 99% automated cash posting with HighRadius

American Greetings achieves 99% automated cash posting with HighRadius

American Greetings, a North American media and publishing company, faced challenges with delayed cash posting due to manual processes, missing remittances, and complexities in processing electronic payments. These issues resulted in slower cash application and a poor customer experience. To address this, they partnered with HighRadius for its cash application management and EIPP solutions.

By implementing HighRadius's AI-based platform, American Greetings automated invoice matching and remittance aggregation. The solution included a self-service payment portal for easier processing and AI-driven prediction for missing remittances. This resulted in 99% automated cash posting and a 96% check level hit rate. The efficiency gains allowed American Greetings to reallocate 75% of its resources to higher-value tasks, significantly reducing the team size required for these functions.

American Greetings