Case Study: PrimeSource cuts DSO by 10 days and resolves disputes 50% faster with HighRadius Collections & Deductions Cloud

AI-Driven Centralized A/R Operations PrimeSource’s Digital Transformation Journey

PrimeSource Building Products, a North American wholesale distributor, faced fragmented accounts receivable and deductions processes: siloed collections teams, limited SAP functionality, time-consuming manual aggregation of PoDs/BOLs, few reason codes, poor managerial visibility, and slow cash posting. To tackle these issues PrimeSource engaged HighRadius, leveraging its Collections Cloud and Deductions Cloud to modernize A/R operations.

HighRadius implemented AI-driven Collections Cloud and Deductions Cloud to centralize workflows, automate dunning and correspondence, prioritize worklists with business rules, auto-extract and link PoDs/BOLs, and provide robust reporting and e-workflows for deductions. The solution produced measurable impact: a 10-day reduction in DSO, 50% faster dispute resolution, a 63% reduction in team size and over 67% productivity improvement, along with improved visibility and redeployment of resources.

PrimeSource

Ally Allen

Business Process Center of Excellence Manager