Case Study: BlackHawk achieves 60% A/R productivity gain and 96% reduction in deduction aging with HighRadius Cash Application & Deductions Cloud

AI-Driven Centralized A/R Operations BlackHawk’s Digital Transformation Journey

Blackhawk, a prepaid and gift-card and payments company, struggled with inefficient A/R operations: a seven-person A/R team supporting ten business units, over 2,000 deduction line items aging more than two years, 39% of payments arriving with incomplete or no remittance, and no standardized workflow. To modernize receivables, Blackhawk engaged HighRadius and implemented its AI-driven Cash Application Cloud and Deductions Cloud.

HighRadius automated remittance capture, intelligent invoice matching, cash posting, deduction aggregation, and structured workflows with automated correspondence and dashboards. The deployment delivered measurable impact: a 60% increase in overall A/R productivity, 96% reduction in deduction aging/open deductions, 95% faster dispute resolution, a 50% reduction/reallocation in team size, and a 25% improvement in cash posting hit rates.

Blackhawk

Cindy Scott

Senior Manager A/R & Billing