Case Study: Chevron Phillips Chemical Company achieves 61% faster customer onboarding and real-time credit-risk management with HighRadius

Achieving Zero Bad Debt By Mitigating Credit Risk With A/R Automation

Chevron Phillips Chemical Company, a $13.4B petrochemical manufacturer, struggled with a manual credit-management process that caused seven-day customer onboarding, poor prioritization of high-value accounts, lack of real-time customer data, and confusion around joint-venture parent-child credit structures—exposing the business to credit risk and potential bad debt. To address this, Chevron Phillips implemented HighRadius’ Credit management software.

HighRadius deployed its AI-powered credit solution including a multi-language online credit application, automated approval workflows, a 360-degree customer view, and configurable customer hierarchies. The HighRadius implementation delivered measurable impact—61% faster customer onboarding, an 89% reduction in time for credit reviews and a 96% increase in credit limit reviews—centralizing credit data, automating low-risk approvals, and improving visibility to mitigate credit risk and support sales growth.

Chevron Phillips Chemical Company

Don Giallanza

Commercial Credit Manager