Case Study: American Greetings achieves 99% automated cash posting for 12 million invoices per year with HighRadius Autonomous Receivables Solution

Achieving 99% Automated Cash Posting for 12 Million Invoices Per Year

American Greetings, the world’s second-largest greeting producer, struggled with slow, manual A/R for more than 12 million invoices a year — a six-person cash application team grappled with remittance aggregation across multiple formats, missing remittances, manual credit-card processing, and poor self-service options. To modernize receivables, American Greetings partnered with HighRadius and deployed the HighRadius Autonomous Receivables platform, including Cash Application and EIPP solutions.

HighRadius automated remittance capture, AI-based remittance prediction, and a self-service payment portal, cutting cash-app headcount (from six to about 1.5 processors) and reallocating 75% of employees to higher-value work while delivering faster same-day matching. The HighRadius implementation achieved 99% automated cash application, a 96% check-level hit rate, 62% EIPP adoption, ~50% automated credit-card processing, and a 70% reduction in paper statements, materially speeding cash posting and improving customer experience.

American Greetings

Lauren Kennedy

Senior Manager, Retailer Financial Services