Case Study: Ferrero achieves 67% reduction in Average Days Delinquent with HighRadius Collections Automation

Achieving 67% Drop in ADD with HighRadius Collections Automation

Ferrero, the global confectionery group behind Nutella, Kinder and Ferrero Rocher, struggled with growing receivables, long manual dunning cycles, and siloed customer data that hindered visibility and timely collections. Ferrero engaged HighRadius and its HighRadius Collections Automation to move from a reactive to a proactive collections approach.

HighRadius implemented an AI-driven collections solution—automated worklist prioritization, touchless dunning (bulk automated correspondence), and a consolidated O2C repository—so collectors could focus on high-risk accounts and strategic recovery. The HighRadius deployment delivered measurable gains: a 67% reduction in average days delinquent, a 28% decrease in days sales outstanding, and more than 1,000 hours saved annually through auto-correspondence, while improving executive visibility and promise-to-pay outcomes.

Ferrero

Kay Rogers

Vice President North America Financial Transactions