Case Study: Church & Dwight Co., Inc. achieves 85% reduction in unidentified deductions with HighRadius

85% Reduction In Unidentified Deductions With HighRadius

Church & Dwight Co., Inc., a $4 billion CPG leader, faced large-scale A/R challenges: roughly 400,000 invoices processed annually, $250M in open A/R, and 150,000 deductions worth about $0.5B—initially 100% of those deductions went unidentified. To tackle this, Church & Dwight engaged HighRadius and deployed its Cash Application Cloud along with Deductions, Claims & POD Automation.

HighRadius implemented AI-powered remittance aggregation, intelligent A/R matching, and automated claims/POD retrieval and attachment, which streamlined coding and resolution. As a result, HighRadius helped achieve an 85% reduction in unidentified deductions, a 90% hit rate for e-payments and checks, 100% deductions auto-coded at source, and saved roughly 16+ man-hours per day on deductions and 320+ man-hours monthly in cash application.

Church & Dwight Co., Inc.

Gregory Ottalagano

Manager, Credit and A/R