Case Study: Kluge achieves modernized client service delivery with HighQ Collaborate

Delivering Innovative Service through One Seamless Collaboration Platform

Kluge, a Norwegian law firm with 110 lawyers serving private businesses and public agencies, wanted to modernize and professionalize its client service delivery. The firm needed a single collaboration platform beyond email and secure file sharing, and turned to HighQ Collaborate to better support contract management, deal rooms, dispute resolution, and client portals.

HighQ helped Kluge build Omnia, a branded platform for managing legal instruments, structuring information, and improving client communication and education through e-learning and Q&A. As a result, Kluge streamlined internal processes, delivered more value-added services, and improved user efficiency and project organization; the firm also reported that the platform saves users a lot of time and supports a more professional, versatile client interface.

Kluge

Knut-Magnar Aanestad

Head of Innovation