Case Study: Lowe’s achieves frictionless payments and faster innovation with Highnote

Lowe’s streamlines payments across Fortune 50 to SMB customers with Highnote

Lowe's, a major home improvement retailer, faced the challenge of reducing payment friction across its diverse customer base, which ranged from Fortune 50 companies to small contractors. This friction was seen as a critical threat to customer satisfaction and loyalty. To address this, Lowe's partnered with the fintech Highnote, seeking a modern payments platform that could serve as a competitive advantage rather than just a backend utility.

Highnote implemented its owned payments platform, which was designed for configurability and integration without requiring Lowe's to overhaul its existing infrastructure. The solution included capabilities like virtual card issuance to make funds from wire transfers available for in-store spending. The partnership enabled Lowe's to rethink its payment workflows, achieve rapid time to market for new solutions, and scale meaningful payment experiences across its entire customer population.

Lowe’s