Case Study: Cabal ships products faster and improves user support with Highlight

How Cabal Uses Highlight to Ship Products

Cabal, a company providing a private workspace for founders, needed to better understand user issues and gather feedback on new features without interrupting their development sprints. They turned to Highlight's session replay and user analytics product to gain deeper insight into customer behavior and product friction.

By implementing Highlight, Cabal’s GTM team can now quickly investigate support tickets by watching user sessions to see exactly what went wrong. Furthermore, they use Highlight to observe how users interact with new features, identifying points of frustration and usage patterns without the overhead of coordinated interviews. The solution was set enabling precise support and efficient, behavior-based feedback collection.

Cabal

Sam Kernan-Schloss

Cabal