Case Study: New Era streamlines orders and returns with HighCohesion

New Era turned to HighCohesion to expand while smoothing its order and returns process, automating its data transfer and boosting its efficiency

New Era, an American sports heritage and lifestyle brand, faced significant operational challenges as it expanded globally. They needed to migrate from SAP Commerce Cloud to Shopify while also overhauling their inefficient, manual order and returns processes to gain greater control and improve the customer experience. To achieve this expansion and system upgrade, they turned to the vendor HighCohesion.

HighCohesion implemented a comprehensive solution that included migrating data to Shopify and integrating it with New Era's SAP ERP. They also automated the returns process using Loop and fixed back-end issues that were delaying order deliveries. The results provided New Era with total flexibility for promotions, faster order processing, and a fully revamped, automated returns system. HighCohesion's work enabled smoother operations and supported the brand's global growth.

New Era Cap

Bibin Mohan

Senior Solution Architect