Case Study: T.M.Lewin achieves a profitable turnaround with HighCohesion

HighCohesion helped T.M.Lewin rise from the ashes and navigate a tricky turnaround to smash its targets and power to profitability

T.M.Lewin, a menswear retailer, faced a critical challenge after going into administration in early 2022. The business needed to be brought back to life quickly while ensuring an excellent customer experience and clearing a backlog of refunds. To achieve this, they partnered with HighCohesion to accelerate a planned move to the Shopify platform.

HighCohesion integrated T.M.Lewin's tech stack with Shopify, enabling a rapid six-week relaunch. The solution enhanced automation between systems, streamlined complex product data, and reworked the entire post-purchase data flow. This reduced manual processes, provided the customer service team with better insights, and delivered accurate, real-time data visibility. As a result, T.M.Lewin returned to profitability within 12 months, and HighCohesion established a long-term partnership focused on continuous improvement.

T.M.Lewin

James Kearns

Managing Director