Case Study: Massey Telecom, Inc. achieves rapid ROI and streamlined service & inventory management with High 5 Software's SME

Massey Telecom finds reliable solution, SME

Massey Telecom, a VOIP business communications provider in Grand Prairie, TX, needed a better way to track customer service history, serialized parts and maintenance while preserving its QuickBooks accounting and inventory records. Existing CRM attempts fell short or added hidden costs, so the company sought a solution that would fit its existing processes without duplicating work.

High 5 Software’s Service Management Enterprise (SME) with a QuickBooks link provided seamless integration, centralized service and inventory tracking, and eliminated double data entry. The result was a simplified, real‑time workflow that served the role of two employees, made business activities readily accessible, and delivered a return on investment within two months.

Massey Telecom, Inc.

Shawn Massey

President