Case Study: EXTEL Communications achieves a 20% revenue boost and streamlines service orders with High 5 Software's SME

EXTEL increases revenue and productivity

EXTEL Communications, a New Jersey-based telecommunications firm founded in 1987 with about 30 employees and 10,000 customers, needed to replace its clipboard-and-whiteboard approach to customer management. The company sought a centralized system to automate service orders, share customer data company-wide, and set reminders for follow-ups on both service and sales.

EXTEL implemented Service Management Professional (SME) by High 5 Software to handle service, dispatch, CRM, contact notes and activities, including company-wide alarms/reminders. The solution streamlined the service order process, improved follow-up and customer service, delivered immediate ROI, and helped boost revenue by 20% while increasing productivity and customer satisfaction.

EXTEL Communications

Carla Foxx

Director of Client Relations