Case Study: CSSR, INC. achieves 4x faster work-order processing with High 5 Software's SMP (with QuickBooks)

CSSR, Inc. Speeds Up Processes with SMP

CSSR, Inc., a Richmond, VA–based computers & networking firm that builds, installs and services custom systems for local businesses, struggled to manage a growing volume of work orders, track customer service histories, and share data with accounting. Previous products had weak built‑in accounting, poor support, and rising fees, so the company needed a reliable, non‑web solution that integrated with QuickBooks.

They implemented SMP (Service Management Professional) from High 5 Software, tightly integrated with QuickBooks, gaining inventory, dispatch, CRM and invoicing functionality plus responsive tech support. As a result, CSSR completes paperwork and invoicing tasks four times faster, cuts daily administrative hours, improves customer service and can handle a much larger work‑order volume.

CSSR, INC.

Martin Unger

President