Case Study: Thomas & Betts achieves real-time inventory tracking and streamlined customer service histories with High 5 Software's SME

$Billion Electronics Corporation Values SME

Thomas & Betts, a multi‑billion electronics company based in Memphis, TN, faced operational bottlenecks in its service department: an outdated custom inventory system that was hard to update and paper‑based, handwritten customer histories that were difficult to access, and no seamless way to track work orders from request through invoicing.

The company implemented Service Management Enterprise (SME) to provide real‑time inventory tracking, CRM, invoicing and reporting. SME delivered instant inventory visibility, accessible customer service histories, and a streamlined work‑order and invoicing process—eliminating paper records and giving staff tighter control over inventory and service operations.

Thomas & Betts

Tim Harper

Tool Service Supervisor