Case Study: a financial services company reduces fraud risk and protects customer experience with HiddenLayer

Global Financial Services Company Uses Hiddenlayer To Minimize Customer Experience Issues While Combating Fraud

A global financial services company with 50 million users faced the challenge of balancing a seamless customer experience with the need to combat fraud across billions of annual transactions. To identify exploitable weaknesses in their AI fraud detection models, the company engaged the red teaming services of vendor HiddenLayer.

HiddenLayer conducted a red team assessment, pinpointing specific vulnerabilities that could be used to bypass the models. This provided the client with a prioritized list of exploits, enabling their data science and cyber teams to focus remediation efforts for maximum impact. The result, facilitated by HiddenLayer, was a significantly enhanced security posture for the platform without introducing any additional friction for its customers.