Case Study: Workers Credit Union improves security and productivity with HID Global DigitalPersona biometrics

Workers Credit Union - Customer Case Study

Workers Credit Union, a financial institution in Massachusetts, faced a challenge with employees forgetting passwords, which led to a high volume of IT help desk calls for resets and created security risks. They sought a more secure and convenient alternative to passwords for employee authentication and partnered with HID Global to find a solution.

HID Global implemented its DigitalPersona authentication solution with 4500 fingerprint readers. This allowed employees to log in with a fingerprint scan, which is more secure than passwords. The results were significant, with employees and the IT help desk each recovering 2-3% of their time previously lost to password issues. The solution also improved security and provided a clear audit trail of system access.

Workers Credit Union

Dave Thibodeau

Vice President of Information Technology