Case Study: Les Lavandières de Provence optimizes linen management and boosts customer satisfaction with HID Global RFID and cloud services

UHF RFID and Cloud Services From HID Help High-Volume Laundry to Optimize Linen Management and Increase Customer Satisfaction

Les Lavandières de Provence, a family-owned industrial laundry in France, was facing significant challenges in managing its high volume of linen for hospitality clients. Manual counting was time-consuming and prone to errors, leading to overtime costs and customer dissatisfaction. The primary issue, however, was a high rate of linen loss at customer sites, which negatively impacted their budget.

HID Global implemented a comprehensive RFID solution using HID LinTRAK™ Textile Tags, the HID Acuity Linen Management Platform, and fixed and handheld readers. This system provided real-time, full visibility of linen inventory at the laundry and customer sites. The results included a drastic reduction in manual counting and operational costs, the ability to track linen quality and loss trends, and a significant increase in customer satisfaction, especially among high-end hotel clients.

Les Lavandières de Provence

Laurence Hakimi

General Director