Case Study: The Nord Center achieves faster, more secure access to health records with HID Global DigitalPersona

The Nord Center - Customer Case Study

The Nord Center, a crisis intervention hotline in Ohio, faced a significant challenge with password management for its Emergency Stabilization Services staff. The need to remember complex passwords for accessing patient records was inefficient and created security risks, including non-compliance with HIPAA regulations. To solve this, they partnered with vendor HID Global to implement the DigitalPersona authentication solution with fingerprint readers.

HID Global's solution provided fast and secure fingerprint biometrics to replace passwords, enabling instant access to health records. This allowed staff to respond to crises more efficiently while ensuring full HIPAA compliance for digital signatures. The implementation resulted in vastly improved audit capabilities by tying record access to specific users. The impact was so positive that The Nord Center plans to expand the use of HID Global's DigitalPersona system into other areas like payroll and purchasing.

The Nord Center

Chris Rojek

Chief Information Officer