Case Study: Teachers Federal Credit Union eliminates password resets with HID Global DigitalPersona

Teachers Federal Credit Union Uses Biometrics for Convenient, Integrated Security

Teachers Federal Credit Union, a member-owned financial institution in Texas, was facing significant challenges with password-related IT help desk calls, which numbered between 20 and 30 per day. This issue created a strain on resources, reduced employee productivity, and introduced security risks from potentially written-down passwords. To address this, they turned to HID Global for a solution.

HID Global implemented its DigitalPersona authentication solution using fingerprint readers, which replaced traditional passwords with biometric credentials. This provided secure, multifactor authentication and proof of physical presence for employees accessing their systems. The results were immediate and dramatic: password reset calls dropped from 30 per day to zero. This freed the IT staff to focus on critical projects, improved security, and increased employee satisfaction by eliminating the need to remember multiple passwords.

Teachers Federal Credit Union

Louie Villa

Special Projects Administrator