Case Study: Nemours Children’s Health System improves prescription convenience and compliance with HID Global EPCS Solution

Nemours Children’s Health System prioritizes patient experience and physician convenience with HID Global EPCS Solution

Nemours Children’s Health System faced significant challenges with its outdated, paper-based prescription system. The process was inconvenient for physicians and patients, increasing pharmacy wait times and preventing e-prescribing during telemedicine sessions. Seeking a DEA-compliant solution that integrated with its Epic EHR system, Nemours partnered with HID Global to modernize its approach and improve the experience for families with sick children.

HID Global implemented its EPCS solution, which uses digital certificates and one-time passwords for two-factor authentication. This allowed Nemours physicians to easily and securely prescribe controlled substances from any location. The results included increased productivity, dramatically reduced pharmacy wait times, and the elimination of paper and storage costs. HID Global's system received rapid adoption and positive feedback, leading Nemours to explore using the same architecture for other authentication needs like VPN access.

Nemours Children’s Health System

David West

Medical Director