Case Study: RAEL Automatic Sprinkler Company streamlines fire protection inspections and repairs with HID Global

Iconic Manhattan Skyscraper Streamlines Fire Protection Inspection and Repair

RAEL Automatic Sprinkler Company, an 85-year-old fire protection provider, needed a better way to digitize and track inspections, maintenance, and repairs for a large sprinkler system in a lower Manhattan skyscraper. Working with HID Global and local integrator Automated Decision, the company sought to improve “proof of presence,” automate maintenance schedules, and strengthen compliance reporting using HID Trusted Tag Services and a mobile inspection workflow.

HID Global helped implement a solution built around HID Trusted Tag Services, including Cloud Authentication Service and tamper-evident HF/NFC Seal eTamper tags, integrated with Automated Decision’s work order management system and mobile app. The result was faster, more efficient inspections and repairs, improved first-time fix rates, fewer repeat visits, and better compliance tracking; technicians completed 20% of work orders 34% faster on average, while RAEL gained more accurate proof of on-site inspections and repairs.

RAEL Automatic Sprinkler Company

David Israel

President