Case Study: Baiduri Bank achieves seamless, secure customer authentication with HID Global

HID Secures Baiduri Bank’s Customer Authentication Journey

Baiduri Bank, the largest conventional bank in Brunei Darussalam, needed to replace its sunsetting authentication vendor as part of a digital transformation to improve customer experience and move to a cloud-based authentication infrastructure. The bank wanted a proven partner with experience on its banking platform, so it turned to HID Global and HID Approve™.

HID Global implemented the HID Authentication Platform across Baiduri Bank’s consumer and corporate channels and used HID Approve™ for customer authentication, supported by a full cutover migration and customer communication campaign. The rollout secured the bank’s banking journeys with a scalable, highly secure solution, and today 100% of Baiduri Bank customers are authenticated via HID Approve.

Baiduri Bank

Henry Voon

Head of IT Systems