Case Study: NEC helps a prominent Singapore bank achieve extraordinary customer service with HID Global fingerprint biometrics

HID® Fingerprint Biometrics Help a Prominent Bank in Singapore Achieve Extraordinary Customer Service

NEC helped a prominent bank in Singapore replace slow, manual customer authentication and paper-based visitor logging with a biometric solution from HID Global. The bank needed a faster, more secure way to identify customers and control access to areas like VIP lounges and safe deposit boxes, while improving the overall customer experience.

Using HID Global’s Lumidigm V-Series fingerprint readers, NEC deployed multispectral fingerprint biometrics that could accurately capture difficult prints and create an automated audit trail. The result was faster validation, streamlined access management, stronger security, and a noticeably better customer experience, with bank staff reporting that more customers are returning to use the VIP lounge.

NEC

Helen Chua

Senior Sales Director